Refund policy

Refund & Returns Policy

Your satisfaction is our priority — backed by our 30-Day Satisfaction Guarantee.

30-Day Guarantee
If you're not completely happy, contact us within 30 days of delivery and we'll help with a replacement or refund.

Damaged or Wrong Items
If your item arrives damaged, defective, or incorrect, email us a photo within 48 hours and we'll send a free replacement or full refund — no need to return the item.

How to Request a Refund
Email us with your order number and reason. Approved refunds are processed to your original payment method within 5–10 business days.

Cancellations
Orders can be cancelled within 24 hours of purchase, before shipping. Contact us as soon as possible.

Questions? We're here to help at support@nexaloa.com